Refund policy
At The Polished Plate, we want you to love every purchase. If you're not completely satisfied, we're here to help.
Returns We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. To initiate a return, please contact us at [your email] with your order number and reason for return.
Non-Returnable Items The following items are final sale and cannot be returned:
- Customized or personalized items
- Items marked as final sale at time of purchase
- Perishable or consumable goods
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
Exchanges We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at [your email] within 7 days of delivery with a photo of the damaged item.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Contact Us For any return or refund inquiries, please contact us at: 📧 [your email address] 🌐 thepolishedplate.org